NYC 311 Quality-of-Life Log
Resident maintenance reports, municipal service requests, and agency resolution statements logged with NYC 311.
Lead Kit Request (Residential) (L10)
"The Department of Environmental Protection (DEP) mailed you the free lead test kit you requested. The kit includes instructions for collecting a water sample and contact information for DEP's Lead Program Unit if you have any questions. Please use the included pre-paid label to mail the sample to the lab for analysis. It may take the lab up to 30 days to complete their analysis and mail you the test results. This Service Request is closed and no further status will be available from 311."
Loud Talking
"The New York City Police Department responded to the complaint and with the information available observed no evidence of a criminal violation at that time. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention."
Lead Kit Request (Residential) (L10)
"The Department of Environmental Protection (DEP) mailed you the free lead test kit you requested. The kit includes instructions for collecting a water sample and contact information for DEP's Lead Program Unit if you have any questions. Please use the included pre-paid label to mail the sample to the lab for analysis. It may take the lab up to 30 days to complete their analysis and mail you the test results. This Service Request is closed and no further status will be available from 311."
Sewer Odor (SA2)
"The Department of Environment Protection inspected your complaint but could not find the problem you reported. If the condition persists, please call 311 (or 212-639-9675 if calling from a non-New York City area code) with more detailed information to submit a new complaint."
Loud Music/Party
"The Police Department responded to the complaint and took action to fix the condition."
Waste Set Out Too Early or Too Late
"The Department of Sanitation will address the situation at the location by providing educational outreach about proper sanitation procedures."
Noise: Construction Before/After Hours (NM1)
"The Department of Environmental Protection (DEP) didn't observe a violation of the NYC Air or Noise Code at the time of inspection and couldn't issue a summons. If the problem still exists, please go to nyc.gov/311 or call 311 to file a new Service Request. If you're outside of New York City, please call (212) NEW-YORK (212-639-9675)."
Allowed in Smoke Free Area
"The NYC Health Department has responded to your service request. For inspection results, please call (212) 676-1600 or email infobfscs@health.nyc.gov to request an inspection report. This service request has been closed."
Allowed in Smoke Free Area
"The NYC Health Department has responded to your service request. For inspection results, please call (212) 676-1600 or email infobfscs@health.nyc.gov to request an inspection report. This service request has been closed."
Loud Music/Party
"The Police Department responded to the complaint and took action to fix the condition."
Illegal Hotel Rooms In Residential Building
"The Department of Buildings attempted to investigate this complaint but could not locate the premises. If the problem still exists, please call 311 and file a new complaint with additional information about how to locate the building. If you are outside of New York City, please call (212) NEW-YORK (212-639-9675)."
Air: Odor/Fumes, Vehicle Idling (AD3)
"The Department of Environmental Protection (DEP) didn't observe a violation of the NYC Air or Noise Code at the time of inspection and couldn't issue a summons. If the problem still exists, please go to nyc.gov/311 or call 311 to file a new Service Request. If you're outside of New York City, please call (212) NEW-YORK (212-639-9675)."