NYC 311 Quality-of-Life Log
Resident maintenance reports, municipal service requests, and agency resolution statements logged with NYC 311.
Sewer Odor (SA2)
"The Department of Environment Protection inspected your complaint but could not find the problem you reported. If the condition persists, please call 311 (or 212-639-9675 if calling from a non-New York City area code) with more detailed information to submit a new complaint."
Derelict Vehicles
"The vehicle you reported has been removed by the Department of Sanitation."
Tow Truck Company
"The Department of Consumer and Worker Protection (DCWP) closed your complaint. It was closed because you didn't submit a completed complaint form or requested documents within 30 days of DCWP's request."
Lead Kit Request (Residential) (L10)
PESTS
"The following complaint conditions are still open. HPD has already attempted to notify the property owner that the condition exists; the tenant should provide access for the owner to make the repair. HPD may attempt to contact the tenant by phone to verify the correction of the condition or an HPD Inspector may attempt to conduct an inspection."
Noise: Construction Equipment (NC1)
"The Department of Environmental Protection determined that this complaint is a duplicate of a previously filed complaint. The original complaint is being addressed."
Lead Kit Request (Residential) (L10)
"The Department of Environmental Protection (DEP) mailed you the free lead test kit you requested. The kit includes instructions for collecting a water sample and contact information for DEP's Lead Program Unit if you have any questions. Please use the included pre-paid label to mail the sample to the lab for analysis. It may take the lab up to 30 days to complete their analysis and mail you the test results. This Service Request is closed and no further status will be available from 311."
Day Care Facility
"The NYC Health Department has investigated your complaint. You can get the status by calling 311 or (646) 632-6101 on weekdays between 9 AM and 5 PM. This service request has been closed."
Loud Music/Party
"The Police Department responded to the complaint and with the information available observed no evidence of the violation at that time."
Lights From Parking Lot Shining On Building
"The Department of Buildings investigated this complaint and determined that no further action was necessary."
Posted Parking Sign Violation
"The Police Department responded and upon arrival those responsible for the condition were gone."
Lead Kit Request (Residential) (L10)
"The Department of Environmental Protection (DEP) mailed you the free lead test kit you requested. The kit includes instructions for collecting a water sample and contact information for DEP's Lead Program Unit if you have any questions. Please use the included pre-paid label to mail the sample to the lab for analysis. It may take the lab up to 30 days to complete their analysis and mail you the test results. This Service Request is closed and no further status will be available from 311."