Lead Kit

ENTIRE BUILDING

"HPD responded to a complaint of no heat or hot water in the building. An occupant of the building confirmed heat and hot water had been restored when the Inspector attempted to conduct the inspection or contacted you at the phone number associated with the complaint. The complaint has been closed. Please submit a new service request with 311 if the condition still exists."

Boat

"The Department of Environmental Protection researched this complaint and determined that it could be closed."

Banging/Pounding

"The New York City Police Department responded to the complaint but officers were unable to gain entry into the premises. If the problem persists, please contact 311 to create another complaint and ensure that contact information (e.g., buzzer number, phone number, etc.) is available to assist the responding officers in gaining entry to properly investigate the complaint. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention."

Banging/Pounding

"The New York City Police Department responded to the complaint and with the information available observed no evidence of a criminal violation at that time. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention."

Food Spoiled

"The NYC Health Department has responded to your service request. Restaurant inspection information can be found online at www.nyc.gov/health/abceats. This service request has been closed."

3 or More

"The Department of Health and Mental Hygiene regulates restaurants and other establishments that mostly sell food which is prepared on the premises. New York State Agriculture and Markets regulates those establishments that mostly sell pre-packaged food, including supermarkets, bodegas, green markets, fish and meat markets, and delis. This Service Request was referred to the New York State Agriculture and Markets."

Leak (Use Comments) (WA2)

"The Department of Environment Protection inspected your complaint but could not find the problem you reported. If the condition persists, please call 311 (or 212-639-9675 if calling from a non-New York City area code) with more detailed information to submit a new complaint."

Bodega, Deli, or Convenience Store

"The Department of Consumer and Worker Protection (DCWP) provided information about your complaint. You can find it in the Notes to Customer section of your NYC311 Service Request. If you didn't get the information, call DCWP Consumer Services at (212) 487-4110. You must provide your NYC311 Service Request number."

Food Spoiled

"The NYC Health Department has responded to your service request. Restaurant inspection information can be found online at www.nyc.gov/health/abceats. This service request has been closed."

GARBAGE/RECYCLING STORAGE

"HPD conducted an inspection of this complaint. The conditions observed by the inspector did not violate the housing laws enforced by HPD. The complaint has been closed."

Other