NYC 311 Quality-of-Life Log
Resident maintenance reports, municipal service requests, and agency resolution statements logged with NYC 311.
Catch Basin Search (SC2)
"The Department of Environmental Protection resolved this complaint by speaking to the complainant on the phone."
Ventilation
"DOHMH investigated the complaint. A Notice of Violation was not issued. An advisory was provided for the management."
Other (Explain Below)
"This service request was closed because the Department of Health and Mental Hygiene received an earlier complaint about the same location. For information about the resolution of that complaint, call (646) 632-6104."
Illness Caused by Drinking Water
"The Department of Health and Mental Hygiene has investigated the Service Request. No Health Code violations or health hazards were noted. No further action is needed."
Chemical Vapors/Gases/Odors
"The owner or manager of the property was sent an advisory to correct the condition. If the condition persists, please call 311 or go online to www.nyc.gov/311 and submit another complaint."
Loud Talking
"The New York City Police Department responded to the complaint and their investigation determined that no criminal violation existed. The condition was corrected without the need to issue a summons or effect an arrest. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). Thank you for your attention to this matter. We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention."
Lead Kit Request (Residential) (L10)
"The Department of Environmental Protection (DEP) mailed you the free lead test kit you requested. The kit includes instructions for collecting a water sample and contact information for DEP's Lead Program Unit if you have any questions. Please use the included pre-paid label to mail the sample to the lab for analysis. It may take the lab up to 30 days to complete their analysis and mail you the test results. This Service Request is closed and no further status will be available from 311."
Chemical Vapors/Gases/Odors
"A letter was sent to the owner or manager of the property you reported instructing them to correct the condition. If the condition persists, please call 311 or go online to www.nyc.gov/311 and submit another complaint."
Elevator - Multiple Devices On Property
"The Department of Buildings reviewed this complaint and closed it. If the problem still exists, please call 311 and file a new complaint. If you are outside of New York City, please call (212) NEW-YORK (212-639-9675)."
Elevator - Multiple Devices On Property
"Your Service Request has been submitted to the Department of Buildings. Please check back later for status."
Banging/Pounding
"The New York City Police Department responded to the complaint and with the information available observed no evidence of a criminal violation at that time. If the problem persists, please contact 311 to create another complaint. If possible, provide contact information so responding officers may reach out to you for more details. If necessary, your complaint may be referred to your local precinct's special operations units (Quality of Life, etc.). We count on New Yorkers like yourself to maintain a safe City, so please let us know if you see other conditions that require our attention."
Trash
"The Department of Sanitation will address the situation at the location by providing educational outreach about proper sanitation procedures."